Operations Manager

Noatum

Business Operations Management

• Provide strategic leadership and hands-on management of port operations.
• Ensure consistent quality, efficiency, and compliance across all locations.
• Regularly visit each branch to support local teams, reinforce operational standards, and address on-site challenges.
• Develop and implement action plans to improve operational performance, margins, and service delivery.
• Manage and coach local teams: foster talent, assign tasks efficiently, promote accountability, and build a collaborative work environment.
• Act as the primary liaison for major operational issues, ensuring fast and effective resolution.
• Maintain full oversight of KPIs, profitability, and cost control, reporting regularly to the AreaManager.

Business Development & Strategy

• Actively support commercial efforts and client retention, especially in the tramp and husbandry segments
• Contribute to business development with a focus on market penetration and long-term growth.
• Identify and seize new commercial opportunities; an existing client portfolio will be highly valued
• Build trust-based relationships with clients, suppliers, port authorities, and key stakeholders.

Client Relationship Management

• Serve as the primary point of contact for key clients and stakeholders.
• Ensure high levels of customer satisfaction by addressing issues and delivering solutions promptly.
• Maintain close communication with regional and global headquarters to align business goals.

People Management Responsibilites:

• Lead with empathy, integrity, and dedication, maintaining a strong team spirit and a solutions-driven mindset.
• Foster a positive work culture that emphasizes teamwork, professionalism, and compliance with safety standards

Team Leadership & Human Resources

• Manage the country operations staff.
• Establish performance targets and monitor employee progress.

Regulatory Compliance & Risk Management

• Ensure the agency s operations comply with international and local maritime regulations.
• Monitor risks related to port operations, trade restrictions, customs, and labor laws.
• Develop contingency plans for operational disruptions and unforeseen challenges.

Reporting & Coordination

• Provide regular reports to Country Manager on business performance, risks, and opportunities.
• Collaborate with the teams to ensure seamless execution of country and global strategies at the local level.
• Represent the company at industry events, forums, and networking opportunities in the country.