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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
ROLE PROFILE
- Oversee all operational areas, ensure smooth staffing, supervise Duty Managers, and maintain high operational standards.
- Ensure a world-class, consistent guest experience; address escalated issues and implement feedback-driven improvements.
- Analyze operations to identify revenue opportunities; drive KPIs like revenue per guest and average transaction value.
- Work closely with Finance, Marketing, Events, and support functions to ensure readiness for promotions, activations, and seasonal events.
- Lead team communications, performance reviews, and morale-building efforts while fostering professional growth.
- Generate operational reports, analyze trends, and contribute strategic insights for long-term business growth and planning.
Desired Candidate Profile
- Develop, implement, and enforce SOPs; ensure compliance with UAE laws, safety protocols, and handle inspections and audits.
- Conduct safety audits, manage risks, respond to crises, and work to reduce major injuries through strict safety enforcement.
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