Operations Manager
Smart GYM
Employer Active
Posted 9 hrs ago
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Experience
3 - 5 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
1. Operational Management
- Ensure smooth daily operations of the branch
- Supervise Customer Service, Sales, Trainers and Housekeeping teams
- Handle complaints or escalations efficiently
2. Team Leadership
- Coach, train and supervise staff
- Set targets and KPIs for the team
- Conduct performance reviews and motivate staff
3. Sales & Revenue
- Monitor sales targets and work to increase membership or service uptake
- Create branch-specific promotions or campaigns
- Track and report daily/monthly revenue
4. Customer Experience
- Ensure high standards of cleanliness, service, and customer engagement
- Collect feedback to improve service quality
5. Administrative Tasks
- Manage schedules, stock, petty cash and general supplies
- Ensure compliance with company policies & regulations
6. Reporting
- Submit regular reports to the top management
- Highlight challenges, team performance, and improvement plans
Desired Candidate Profile
- Bachelor s degree in Business, Management, or relevant field
- Minimum 3 years of experience in a managerial role (operations, customer service, or sales)
- Strong leadership and people management skills
- Excellent communication, problem-solving & organizational abilities
- Ability to multitask and work under pressure
Company Industry
- Fitness
- Wellness
- Gym
- Salon
- Spa
Department / Functional Area
- Administration
Keywords
- Operations Manager
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