Operations Manager (Waste Management & Recycling)

SSC Egypt

Key Responsibilities

Operations & Project Management

• Manage and oversee projects, ensuring full compliance with client requirements and achievement of agreed targets.
• Lead Dawar platform projects, designing and implementing operational modules to support efficient execution.
• Plan and manage operations, ensuring all operational aspects are fully covered.
• Execute and lead ad-hoc operational tasks efficiently to support business needs and expansion plans.
• Continuously enhance operational capacity to onboard additional quantities and support growth.

Quality, Efficiency & Compliance

• Ensure consistent quality and efficiency standards across all projects and operational teams.
• Conduct regular on-ground audits, identify operational gaps, and implement corrective actions.
• Ensure all teams adhere to defined quality standards, SLAs, and operational guidelines, particularly within the Dawar application.
• Guarantee the accuracy, reliability, and completeness of system data across all projects.

Stakeholder & Client Management

• Track the project's objectives and regularly report progress to the department head, working proactively to achieve and exceed targets.
• Provide regular updates to the department head on achievements related to all projects operational milestones.
• Lead customer service operations to ensure high customer satisfaction levels.

Partner & Ecosystem Management

• Onboard new recyclers and traders, ensuring smooth integration, operational readiness, and ongoing support.
• Manage trader relationships, resolve operational issues, and ensure full onboarding and compliance.
• Lead and manage social enhancement programs, ensuring proper execution, documentation, and impact tracking.

Team Leadership & Coordination

• Ensure all operational teams meet defined quality and performance standards.
• Coordinate closely with cross-functional teams to resolve pending tasks and ensure timely project completion.
• Ensure operational incentives are processed and transferred on time according to agreed schedules.
• Lead, manage, and develop Team Leaders and operational teams, ensuring clear role ownership, accountability, and performance alignment.
• Set, monitor, and evaluate KPIs for Team Leaders and teams, ensuring targets are achieved in line with company and client objectives.
• Conduct regular performance reviews, provide coaching and corrective actions, and drive continuous improvement across all operational levels.
• Ensure effective workforce planning, task allocation, and performance tracking to maximize productivity and efficiency.
• Foster a performance-driven culture focused on quality, compliance, safety, and results delivery.

Data Analysis & Optimization

• Analyze Dawar user and operational data to identify trends, gaps, and opportunities for process improvement and expansion.
• Develop and implement data-driven operational plans to improve performance and scalability.

Qualifications & Skills

• Bachelor s degree in Operations Management, Engineering, Environmental Studies, or a related field.
• At least 3 years of proven experience as an operation manager.

• Strong background in operations management, preferably in waste management, recycling, or sustainability-driven projects.
• Strong knowledge of traceability systems, compliance, and quality management frameworks.
• Excellent leadership, problem-solving, and communication skills.
• Strong analytical skills with the ability to translate data into operational actions.

Ability to manage multiple projects simultaneously in a fast-paced environment.