Operations Manager
Medjet Travel
Posted on 22 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Oversee daily operations of the travel and tour department to ensure seamless execution of itineraries and services.
- Develop, implement, and optimize operational processes to enhance efficiency and customer satisfaction.
- Lead, mentor, and manage a multidisciplinary team including travel consultants, guides, and support staff.
- Coordinate with suppliers, partners, and vendors to secure high-quality services and negotiate favorable terms.
- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing solutions.
- Ensure compliance with all regulatory requirements, health and safety standards, and company policies.
- Manage budgets, control costs, and allocate resources effectively to achieve operational targets.
- Resolve escalated customer issues promptly, ensuring exceptional service delivery and client retention.
- Collaborate with sales, marketing, and product teams to align operational capabilities with business objectives.
- Drive continuous improvement initiatives and foster a culture of innovation within the operations team.
Desired Candidate Profile
- Minimum of 8 years of progressive experience in operations management, preferably within the travel or tourism industry.
- Proven track record of leading teams and managing complex operational workflows.
- Strong organizational and problem-solving skills with the ability to multitask in a fast-paced environment.
- Excellent communication and interpersonal abilities, including experience working with multicultural teams.
- Demonstrated ability to develop and implement process improvements.
- Experience in budget management and cost control.
- Proficiency in using travel management software and office productivity tools.
- Ability to build and maintain relationships with external partners and vendors.
- Strong analytical skills with a data-driven approach to decision-making.
- Flexibility to adapt to changing business needs and priorities.
Company Industry
- Travel
- Tourism
Department / Functional Area
- Data Entry
- Operations
- Back Office Processing
Keywords
- Operations Manager
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