Operations Manager

Control Risks

Tasks and Responsibilities

Departmental Responsibilities

• Reports directly to the CR Operations Director Iraq (ODI) with a functional line for day-to-day operations to the Client Security Operations Manager.
• Oversees and coaches the Senior Team Leader (STL) in the performance of his duties, especially relating to APT daily tasking and coordination.
• Ensures that operational situational awareness is maintained at all times through effective operations room procedures, communications and satellite tracking and intelligence analysis and dissemination.

Personnel Management

• Ensures all security rotation planning, general leave, sick/compassionate leave and administration arrangements are coordinated to best ensure contractual compliance.
• Ensures all training and personnel records are maintained for all APT & static personnel.
• Ensures any projected or actual manpower deficiencies are reported to the ODI and coordinates temporary or permanent replacements as required.

Policy and Procedure

• Works with the Company Security Manager and ODI to implement security plans on behalf of the BP.
• Ensures all incidents and near miss incidents are recorded and reported in accordance with client and CR-internal procedures.
• Reviews and advises on amendments to CR BP operational SOPs.

Quality Management

• Oversees Quality Assurance (QA) to ensure mobile security operations both comply with contractual requirements and continue to meet best practice.

Knowledge and experience

Essential

• 6 years cumulative military/police service or equivalent commercial security and risk management experience.
• 2 years previous experience of working in Iraq for a MOI registered PSC.
• Demonstrated competence over a minimum of 1 year in a previous PSC operations management role.
• Attended and passed an internationally regarded military Non-Commissioned Officer or similar organizational command and leadership course, such as the British Army Platoon Sergeants Battle Course (or higher).

Qualifications and specialist skills

• Native English Speaker.
• SIA licensed.
• HSE certificate (IOSH).
• Project management experience.