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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Work with the General Manager to actively manage key property issues (including key projects; customer service; day to day operations)
Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Demonstrate a strong background in Rooms operations, ensuring high standards in Front Office, Housekeeping, and Guest Services.
Respond to audits that are completed by the company to ensure continual improvement is achieved
Maintain active exposure to Food & Drink operations, supporting service excellence and departmental collaboration
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Maintain a solid understanding of safety and security protocols, ensuring compliance and proactive risk management across the property.
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team
Desired Candidate Profile
A degree or diploma in Hotel Management or equivalent
In-depth strong Rooms Management, preferably with commercial acumen
In-depth knowledge of the hotel / leisure / service sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Ability to work under pressure
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Data Entry
- Operations
- Back Office Processing
Keywords
- Operations Manager
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Hilton Hotels
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2305782&lang=en