Operations Manager

Client of NADIA Global

The Operations Manager of company s KSA will lead all operations, commercial functions, and team development across the Kingdom. As the key executive in-market, the Operations Manager will own delivery of the P&L, drive exceptional customer experience, and support venue expansion efforts to make company the premier freestyle entertainment brand in KSA.

Key Responsibilities:

Values & Behaviour

• Lead the company s Tribe and Values across the country, ensuring all Tribe members do the same.
• Positively influence and maintain the company s culture through direct and indirect action as needed.
• Take every opportunity to promote the company s Vision, Values and Culture both internally and externally.

Leadership

• Implement and manage short, medium- and long-term venue goals, outcomes and action plans.
• Train develop and lead key functional areas to ensure predictable and sustainable revenue and profitability of the company s KSA business and achieve consistent delivery of an awesome customer experience.
• Build and lead a multifunctional team to deliver the growth ambition in KSA
• Drive effective communication across all levels of the business.
• Manage and motivate the team to increase sales and continuously enhance the customer experience.
• Be an inspirational leader who drives an exceptional working culture by managing and motivating your management team and team members to increase sales and continuously evolve the company s team vibe
• Ensure quality and safety in everything we do.

Market Expansion & Strategic Initiatives

• Identify and evaluate opportunities for venue expansion across the country
• Collaborate with landlords, real estate agents etc to secure locations, negotiate leases, and manage pre-opening timelines.
• Represent company in external engagements and build strong relationships with stakeholders, landlords, government agencies, and key partners.

Sales and Marketing

• Define & implement Sales and Marketing Strategy along with annual plan.
• Set and communicate short, medium- and long-term goals, outcomes and action plans for the Venue
• Ensure the venue is maximizing occupancy via sales, events and marketing initiatives.
• Lead business development and delivery profitable and sustainable revenue growth