Operations Manager

ESM Operations Ltd

Employer Active

Posted 14 hrs ago

Experience

5 - 7 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As Operations Manager, you will be responsible for overseeing daily on-site management, ensuring smooth and safe delivery of projects. You will mentor and develop local teams, implement improvements that enhance client satisfaction, and maintain accountability for your own workload in line with scheduled deadlines. The role requires flexibility, cultural awareness, and a proactive approach, with opportunities to travel globally and support other ESM projects.

Key Responsibilities:
  • Oversee day-to-day on-site operations across multiple projects.
  • Mentor, train, and support local staff in public safety and operational best practice.
  • Suggest and implement improvements to enhance client satisfaction.
  • Deliver training to local workforce during operational deployments.
  • Manage multiple priorities, delegating effectively to supervisors and following up.
  • Write and maintain high-quality operational documentation, including Crowd Management Plans.
  • Collaborate with colleagues across different regions and functions.
  • Support ESM projects worldwide when required (role may vary by project).

Desired Candidate Profile

Minimum 5 years+ operational experience in the live music events industry.

  • Minimum 1 year in a managerial role.
  • Level 5 Award in Crowd Safety Management (or equivalent)
  • Experience delivering large-scale events.
  • Experience writing Crowd Management Plans.
  • Valid SIA License (minimum: Door Supervisor).
  • Strong written and verbal communication skills.
  • Excellent people management and soft skills.
  • Ability to multitask and meet deadlines under pressure.
  • Proactive mindset with excellent work ethic.
  • Technically proficient with Word/Excel/PowerPoint.
  • Culturally aware and adaptable to international work environments.
  • Valid passport and ability to travel worldwide.
  • Valid driving licence and international driving permit.

Company Industry

  • Defence
  • Military
  • Government

Department / Functional Area

  • Administration

Keywords

  • Operations Manager

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ESM Operations Ltd

https://esmoperations.com/careers/