Operations Manager – Property Maintenance & Inspection True Guard Maintenance Services LLC

Job Description

Roles & Responsibilities

Desired Candidate Profile

Operational Management Oversee and manage all maintenance operations including electrical, plumbing, AC, painting, carpentry, and general handyman works. Plan, schedule, and monitor daily activities of field technicians and supervisors to ensure timely job completion. Ensure adherence to company standards, safety procedures, and service quality guidelines. Maintain accurate records of work orders, materials, and labor costs for each project. Oversee procurement of tools, materials, and consumables in coordination with the procurement team. Manage logistics and vehicle allocation to optimize job efficiency and cost-effectiveness. Evaluate vendor performance and ensure compliance with subcontractor agreements. 2. Property Inspections Conduct on-site property inspections for residential and commercial units before and after maintenance works. Identify existing or potential maintenance issues (e.g., AC performance, plumbing leaks, electrical faults, painting defects, etc.). Prepare detailed inspection and condition reports including photos, cost estimates, and recommended actions. Coordinate inspection findings with the operations and quotation team for prompt quotation and job assignment. Ensure all inspections comply with building management, RERA, and safety requirements. Support property handovers, move-in/move-out inspections, and AMC renewal assessments. 3. Team Leadership & Performance Supervise technicians, drivers, and coordinators to ensure optimal productivity and accountability. Conduct regular team meetings and provide training to improve skills, safety awareness, and customer service. Monitor staff attendance, behavior, and performance, providing guidance and corrective actions where needed. Promote teamwork and ensure alignment with company values and goals. 4. Client & Stakeholder Communication Serve as the primary point of contact for clients, landlords, and property managers on operational issues. Handle client complaints, resolve issues promptly, and maintain a high level of customer satisfaction. Coordinate with building managements and developers (Emaar, Nakheel, Dubai Holding, etc.) for access permits and NOCs. Provide clients with timely updates, progress reports, and completion confirmations. 5. Reporting & Financial Oversight Track job profitability, cost control, and resource utilization. Prepare weekly and monthly operational performance reports. Support management in budgeting, pricing strategy, and cost optimization. Identify recurring issues and recommend process improvements for higher efficiency. Qualifications and Skills: Bachelor’s Degree in Engineering, Facilities Management, or a related field. Minimum 5–8 years of experience in property maintenance, facilities management, or building operations. Proven experience in managing technical teams and handling multiple projects simultaneously. Strong technical knowledge of AC, electrical, plumbing, and general maintenance systems. Experience in conducting property inspections and preparing professional reports. Excellent communication and client-handling skills. Proficiency in MS Office and maintenance management software (e.g., CMMS, Salesforce, or similar tools). Valid UAE driving license (preferred). Personal Attributes: Strong leadership and problem-solving abilities. Detail-oriented with a focus on quality and safety. Honest, reliable, and committed to continuous improvement. Ability to work under pressure and manage time efficiently. Professional demeanor with a customer-centric mindset.