Operations Manager - Specialty Coffee

Client of Rgheeb

Responsibilities

• Manage the daily functioning of all coffee outlets to guarantee seamless and efficient operation
• Uphold excellent standards in coffee quality, customer service, and cleanliness
• Ensure all locations follow SOPs, brand guidelines, and health & safety requirements
• Track workflow efficiency and introduce improvements where needed

2. Specialty Coffee Quality Control

• Maintain consistency in coffee preparation methods (espresso, manual brewing, specialty beverages)
• Ensure coffee equipment is properly calibrated and brewing standards are met
• Collaborate closely with Store Managers, Head Baristas, and Coffee Trainers on quality assessments
• Oversee proper sourcing, storage, and handling of coffee beans

3. Team Leadership & Development

• Guide, mentor, and develop store managers and baristas
• Conduct consistent training sessions focused on specialty coffee standards and customer service excellence
• Monitor employee performance and apply plans for improvement as necessary
• Foster a cohesive team culture that aligns with brand values

4. Financial & Cost Control

• Oversee P&L performance for all outlets
• Manage labor costs, minimize waste, and control operational expenditures
• Analyze sales data and develop strategies to boost revenue
• Ensure accurate inventory management and reduce stock losses

5. Customer Experience

• Guarantee a superior customer experience that reflects specialty coffee culture
• Address customer feedback and resolve complaints in a professional manner
• Implement initiatives aimed at enhancing customer satisfaction and loyalty

6. Supply Chain & Inventory

• Supervise ordering, inventory control, and supplier relationships
• Ensure the consistent availability of coffee beans, milk, and essential operational supplies
• Coordinate with central kitchen or roastery as applicable

7. Compliance & Standards

• Ensure all operations comply with local laws, food safety, and hygiene standards
• Conduct routine audits at all branches
• Maintain comprehensive documentation and operational records

8. Business Development

• Support plans for business expansion such as new store launches and concept innovations
• Identify opportunities for improving operational efficiency and profitability
• Collaborate with marketing to deploy promotions and seasonal campaigns