Operations Officer

Egyptian Packaging & Plastic Systems. Makka Al Mok...

Your Day as an Operations Officer at EPPS Might Include:
First Point of Contact: Acting as the initial point of communication for the Sales Department, responding to internal inquiries and providing departments with services and information needed.
Quotations Management: Preparing and issuing accurate price quotations for clients based on product specifications, pricing strategy, and commercial guidelines.
ERP Order Processing: Utilizing the company s ERP system to create, track, and manage customer orders, ensuring timely and error-free documentation across the supply chain.
Client Communication: Acting as a professional point of contact for clients, maintaining active and courteous email correspondence to follow up on orders, clarifying requirements, and handling general inquiries.
Commercial Reporting: Providing regular data-driven reports and performance insights to the Commercial Manager, enabling smarter business decisions and tracking key operational metrics.
Data Analysis: Conducting detailed analysis of operational and sales data to identify trends, highlight issues, and support forecasting and planning efforts.
Process Coordination: Collaborating closely with sales, logistics, and procurement teams to ensure accurate execution of orders from quotation to delivery.
Documentation Handling: Maintaining organized digital records of client correspondence, order details, and quotations for audit-readiness and smooth retrieval.

What We Hope You Bring to the Table:
Detail Orientation: Precision in managing quotation and order data to ensure accuracy and efficiency in every transaction.
Technical Proficiency: Hands-on experience with ERP systems and strong command of MS Excel for analysis and reporting.
Customer-Centric Mindset: Ability to maintain clear, timely, and professional communication with clients in both English and Arabic.
Analytical Thinking: Capable of interpreting operational data and generating insights that contribute to commercial performance.
Cross-Functional Collaboration: Willingness to work across departments to align on goals, manage expectations, and streamline processes.
Accountability: Reliable and organized with a strong sense of ownership over assigned tasks and projects.
Strong Organizational Skills: Ability to handle multiple administrative responsibilities efficiently and proactively.
Communication Excellence: High level of verbal and written communication skills, with a professional tone across all channels.
Resource Management: Competency in managing office inventory, vendor relationships, and logistical needs.
Attention to Detail: A keen eye for detail in documentation, planning, and project execution.
Team-Oriented Attitude: Willingness to contribute to a positive and cooperative team environment.
Adaptability: Ability to handle a fast-paced and evolving work environment with professionalism.