Operations Officer
MetLife Services and Solutions, LLC
Employer Active
Posted 1 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
How You ll Help Us Build a Confident Future (Key Responsibilities)
- Lead the accurate processing of new insurance applications and policy changes.
- Create and maintain complete and compliant customer records in the policy administration system.
- Oversee compliance screening for OFAC, FATCA, and CRS requirements.
- Manage premium calculations, refunds, and commission adjustments using approved rates.
- Develop strong relationships with internal teams and external partners to ensure smooth operations.
- Coordinate with Underwriting, Finance, IT, and other departments to resolve issues and maintain service quality.
What You Need to Succeed (Required Qualifications)
- Bachelor s degree or equivalent.
- Fluent in English (written and spoken).
- Proficient in MS Office; familiarity with policy administration systems is a plus.
- Strong interpersonal and organizational skills with the ability to prioritize tasks.
- Insurance or underwriting experience is an advantage.
What Can Give You an Edge (Additional Skills)
- Experience in new business operations or insurance administration.
- Ability to thrive in high-pressure environments and meet strict turnaround times.
- Detail-oriented with strong time management skills.
- Agile and committed to continuous learning and improvement.
Desired Candidate Profile
What You Need to Succeed (Required Qualifications)
- Bachelor s degree or equivalent.
- Fluent in English (written and spoken).
- Proficient in MS Office; familiarity with policy administration systems is a plus.
- Strong interpersonal and organizational skills with the ability to prioritize tasks.
- Insurance or underwriting experience is an advantage.
What Can Give You an Edge (Additional Skills)
- Experience in new business operations or insurance administration.
- Ability to thrive in high-pressure environments and meet strict turnaround times.
- Detail-oriented with strong time management skills.
- Agile and committed to continuous learning and improvement.
Company Industry
Department / Functional Area
Keywords
- Operations Officer
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MetLife Services and Solutions, LLC
The Team You Will Join br>You ll be part of MetLife s Retail Operations Division, specifically within the New Business team, which plays a critical role in onboarding new customers across Agency, Bancassurance, and IFA channels. The team ensures accurate policy administration, compliance, and exceptional service delivery to support MetLife s mission of building a confident future for our customers./p>
The Opportunity br>The New Business Operations Processor is responsible for executing end-to-end new business processes, ensuring accuracy, compliance, and timely delivery of insurance policies across multiple channels. This role is essential to maintaining operational excellence and delivering a seamless customer experience. You ll have the opportunity to work on diverse tasks, from policy administration to compliance screening, and collaborate with multiple stakeholders to drive efficiency and quality./p>
Success in this role requires attention to detail and strong organizational skills. The New Business Operations officer will manage policy processing, compliance checks, and documentation while supporting cross-functional teams in a dynamic, fast-paced environment./p>
https://www.metlifecareers.com/en_US/ml/JobDetail/Operations-Officer/16474