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Job Description
Roles & Responsibilities
The Global Programme Division (GPD) plays a central role in driving programme excellence across UNICEF. It provides global strategic leadership and policy direction, develops and monitors frameworks and standards, and ensures coherence and alignment across sectors, regions and partners. GPD generates high-impact, evidence-based solutions and serves as a hub of specialized expertise, offering technical guidance on policy reform and scalable programming.
GPD leads UNICEF s policies, standards and negotiations for programme, ensuring the organization s assets and priorities are aligned with and contribute to child development goals. In addition, GPD strengthens country-level implementation through integrated technical support, linking global policy with on-the-ground action to deliver results for children at scale.
As part of this structure, UNICEF has established Centres of Excellence (CoEs) to provide high-quality, demand-driven technical assistance to Country and Regional Offices, and their governments and partners. Located strategically in Nairobi, Panama, Amman and Bangkok, the CoEs bring together cross-cutting expertise across time zones. Global Programme Practices in CoEs function as a single point of entry for support, delivering tailored assistance in priority areas such as policy reform in matters that advance the wellbeing of children, at-scale programme design, public finance, workforce development and institutional strengthening, and timely humanitarian response while promoting resilient development. In so doing, the CoEs also contribute to global policy standards ensuring that UNICEF s support is grounded in practical knowledge.
The Operations Officer is embedded within Strategic Operations, reporting to a Chief of Strategic Operations with a dotted line reporting relations to the CoE Director. This role bridges operational delivery by liaising regularly with multiple units Programme, Comon Services Centers (CSCs), Finance, Supply and with external partners.
Under the supervision of the Chief of Strategic Operations, the Operations Officer provides risk-informed, solution-oriented analysis to ensure efficient business transactions and value for money. The role supports Results-Based Management frameworks, manages consultant rosters and Long-Term Agreements (LTAs), and leads capacity-building initiatives. Key accountabilities include serving as the main operational focal person for the Centre of Excellence overseeing procurement, asset management, budget coordination, and contract administration while maintaining smooth working relations with Global Shared Service Centres (CSCs). The officer also reviews transactions for performance and fraud prevention, supports event organization, and adapts to shifting programme needs, including emergency response and surge deployments.
Desired Candidate Profile
Education: Bachelor or equivalent (First Level University Degree) is required in Business Management, Financial Management, Accounting, Public Finance, or a related operations field such as Supply Chain, Human Resources, Information Technology, International Business, or Project Management.
Work Experience: At least 1 years of relevant work experience at the national and/or international level is required, specifically in one or more operations management areas such as budgeting, financial management and reporting, facilities management, administration, supply and logistics management, information and communication technology, or human resources.
Skills: Understanding of Results Based Management is a requirement. Strong analytical thinking, coordination, and problem-solving skills with the ability to support operational efficiency and value-for-money solutions. Familiarity with Microsoft Office applications is required.
Language Requirements: Fluency in English is required.
Company Industry
- NGO
- Social Services
- Community Services
- Non-Profit
Department / Functional Area
- Administration
Keywords
- Operations Officer
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UNICEF
UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF.