Operations Support Engineer
Vistaprint
Employer Active
Posted 13 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Resolving problems (often requiring strong API troubleshooting skills), determining root cause and business impact, proposing long-term prevention, and reporting on those activities.
Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the team.
Prioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams.
Escalate issues to develop and track problems through to resolution using both manual and automated tracking systems.
Contribute to the knowledge of the team through training and knowledge base development.
Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency.
Desired Candidate Profile
Educated at a Degree level in Computer Science (or equivalent) preferred, a fluent level of English is a must.
- Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems.
- Good judgment and ability to manage problems outside of one s area of expertise.
- Willingness to resolve repetitive problems while figuring out systematic handling and prevention.
- Ability to manage multiple concurrent tasks effectively, prioritize rapidly and accurately, and understand tradeoffs.
- Familiarity with at least one other language, preferably more: .Net, Java, C#.
- Experience with writing SQL queries and understanding database structure.
- Excellent communication, or organization, and teamwork skills are required
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Engineering
Keywords
- Operations Support Engineer
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Vistaprint
At Vista Corporate Solutions (VCS), we are passionate about empowering medium-sized businesses to succeed with access to marketing services and the ability to customize thousands of products. VCS develops cutting-edge solutions and curates a robust product catalog to meet the needs of corporate customers looking for an easy way to engage with their employees or customers, or to produce customizable products for sale, gift, or promotion. As part of Cimpress, a $2B corporation, VCS leads go-to-market innovation across an evolving portfolio of offerings from print to digital solutions. VCS offers a global, fast-paced, entrepreneurial work environment and we thrive on providing opportunities for exploration, collaboration, and professional growth. VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.
https://jobs.vista.com/Vista/job/Tunis-Operations-Support-Engineer-1053/1328104700/