Operations Team Leader

SSC Egypt

1. Operational & Data Excellence

• Ensure high accuracy and consistency across compliance, portals, dashboards, traceability system, and operational reports.
• Monitor daily operational performance and ensure all data entries are complete, accurate, and timely.
• Conduct regular on-ground audits, inspections, and quality checks to maintain operational excellence.
• Identify data discrepancies or operational gaps and escalate issues with corrective action plans.
• Ensure compliance with defined SLAs, SOPs, and quality standards across assigned operations.

2. Leadership & Team Management

• Supervise and lead operational staff and field teams, ensuring clear task allocation and accountability.
• Conduct regular 1:1 meetings, daily follow-ups, monthly operations meetings, and quality huddles to align team performance.
• Support team development through coaching, on-the-job guidance, and performance feedback.
• Foster a culture of discipline, ownership, and teamwork across all operational activities.
• Ensure team adherence to company policies, operational guidelines, and ethical standards.

3. KPI Delivery & Performance Tracking

• Execute daily operations in line with assigned KPIs and targets (quantities, quality, timeliness, and compliance).
• Track team performance against KPIs and report results to the Operations Manager.
• Support implementation of performance improvement plans to address gaps and underperformance.
• Ensure timely execution of operational tasks that directly impact client satisfaction and project success.

4. Innovation & Continuous Improvement

• Proactively propose innovative and practical ideas to improve workflows, field operations, social initiatives, and team productivity.
• Support implementation of new tools, processes, and operational enhancements.
• Identify operational bottlenecks and recommend solutions to improve efficiency and scalability.

5. Engagement & Social Responsibility

• Support and execute social enhancement programs and activities, ensuring proper delivery and documentation.
• Ensure social tasks and initiatives achieve measurable outcomes aligned with project objectives.
• Promote collaboration, accountability, and positive engagement across the team and stakeholders.
• Act as a role model in reinforcing organizational values and social impact goals.

• 6. Professional Development & Personal Effectiveness
• Continuously improve English proficiency, communication, and analytical skills to above-intermediate level.
• Demonstrate strong time management, stress management, and adaptability, particularly when handling ad-hoc operational tasks.
• Maintain a solution-oriented mindset and the ability to work effectively under pressure.