Optimization Engineer

Norconsult Telematics

Position Objectives:

• Drive optimization initiatives to enhance overall network quality and customer experience.
• Ensure end-to-end performance improvements across access, core, and transport layers.
• Identify performance gaps, recommend corrective actions, and implement optimization plans.
• Conduct proactive monitoring, analysis, and tuning to achieve measurable KPI/KQI targets.
• Support service assurance for critical events, high-demand areas, and special deployments.
• Act as a bridge between technical operations and customer-facing functions for complaint resolution.
• Promote continuous improvement through collaboration, reporting, and knowledge transfer.

Job Description & Responsibilities:

• Identify areas of network performance improvement and develop targeted optimization plans.
• Review network configurations and recommend changes to enhance service quality.
• Monitor optimization activities to ensure no adverse impact on customer experience.
• Conduct drive test analysis, parameter tuning, and provide performance recommendations.
• Plan and execute optimization strategies for large-scale events and high-demand scenarios.
• Monitor, escalate, and coordinate resolution of interference issues affecting performance.
• Prepare reports on optimization actions, KPI/KQI improvements, and trend analysis.
• Ensure service performance monitoring and optimization for temporary and mobile sites.
• Oversee service delivery for shared infrastructure and ensure quality on a best-effort basis.
• Drive end-to-end optimization across access, core, and transport domains to improve QoS/QoE.
• Act as the interface between customer care and operations to resolve complaints.
• Track and prioritize complaint investigations, ensuring SLA compliance and timely closure.
• Analyze measurement data (OSS, probes, scanners, drive tests) to identify root causes.
• Collaborate with cross-functional teams to implement corrective and optimization actions.
• Facilitate knowledge transfer by preparing training plans and coaching project staff.

Qualifications & Experience:

• Bachelor s degree in Computer Science, Telecommunications, or Engineering.
• 8+ years of professional experience in telecom/network roles, preferably with large-scale operators or vendors.
• At least 3 years in senior network optimization positions with proven focus on service quality.
• Strong technical expertise in 4G/5G network performance, service optimization, and quality management.
• Proficiency in applying KPIs, KQIs, and SQIs for monitoring, reporting, and performance analysis.
• Skilled in troubleshooting, parameter tuning, and optimization using industry-standard tools.
• Excellent communication, leadership, and interpersonal skills in multicultural environments.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Visio).