Job Description

Roles & Responsibilities

Processes Covered

Quotation & Pricing; Customer Contracts; Order Management; Shipping; Billing Readiness; Collections; O2C KPIs

Oracle Fusion Modules Covered

Order Management; GOP; CPQ; Enterprise Contracts; Shipping; Inventory; CX; OTM; WMS; OTBI/OAC

Responsibilities:

User Support and Functional Triage

Provide day-to-day onsite user support including concern identification, issue clarification, impact assessment, data validation, and functional triage. Log and track incidents, service requests, and enhancements through Client s-approved ITSM tools and coordinate resolution with AMS teams.

Demand Intake and Requirements Management

Conduct requirement workshops and prepare BRDs, FSDs, user stories, acceptance criteria, and process documentation. Ensure alignment with fit-to-standard principles and traceability through testing and signoff.

Continuous Improvement and Process Mining

Perform process mining and transactional and business performance analysis to identify efficiency drivers, bottlenecks, deviations, and improvement opportunities. Maintain an improvement backlog and support execution of approved initiatives.

KPI Monitoring and Dashboards

Define and monitor functional and operational KPIs. Design and maintain dashboards using OTBI, BI Publisher, OAC, FAW, or Power BI as applicable and provide actionable insights.

ERP Capability Maturity and Roadmap Execution

Assess ERP capability maturity across functional domains and prepare improvement roadmaps aligned to business priorities. Support execution and value realization tracking.

Adoption and Engagement Support

Assess user adoption and engagement; identify gaps and implement adoption improvement plans including communications, enablement, and targeted training support.

Special Projects Support

Support functional execution of special ERP initiatives as assigned, including rollout readiness, stabilization, analytics programs, control towers and compliance-driven changes.

UAT Coordination and Quality Support

Coordinate and support UAT activities including planning, script preparation, defect triage, retesting, and business signoff.

RCA and Operational Governance

Participate in RCAs for major or recurring issues and ensure corrective and preventive actions are tracked and implemented.

Value Realization

Discover, Prioritize, Enable and Monitor Value Realization for the assigned Oracle modules and processes with structured analysis and stakeholder alignment.

Desired Candidate Profile

Minimum 10+ years experience is required.

Resources must demonstrate endtoend process understanding, including upstream and downstream dependencies across the Oracle Fusion landscape.
Resources shall be capable of:

Engaging directly with business stakeholders
Translating business requirements into functional designs (BRDs/FSDs)
Interpreting transactional data and KPIs
Supporting process improvements, control design, and value realization initiatives

Prior experience supporting large, complex, multisite ERP environments is mandatory.

Must hold relevant Oracle Fusion certifications aligned to their functional role Oracle Order-to-Cash Cloud

Equivalent or higher demonstrable experience may be considered at clients discretion; however, certifications are strongly preferred and may be used as a screening criterion during evaluation.

Oracle Order-to-Cash Functional Consultant Commit

Oracle Order-to-Cash Functional Consultant
Commit