Order Management (Project Engineer)

Eaton

As a Project and Order manager you are responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton s customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logistical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support. We are seeking an individual with order management experience.

Your main duties:

• Ensure that projects on hand are delivered within tolerance:
• Time (to project contractual completion date)
• Cost (man hours, materials and other direct costs)
• Quality (first time right)
• Customer satisfaction (Satisfied repeated customer)
• Maintain the commercial integrity of projects and distribution orders
• Reviewing and understanding customer purchase order requirements, daily/weekly projects reviews, risk mitigation measures, ensuring system data integrity
• Maintaining financial control measures, claim resolution and bonds/letter of credits
• Maintain company objectives throughout the order cycle while managing progress billing, accurate invoicing, on-time shipments, logistical planning and coordination
• Project communication: Communicate effectively with plants, credit, field sales, and other internal departments on projects and orders issues and follow through to closure.
• Communicate directly with the assigned customer base regarding the status of orders, shipment schedule, and invoicing.
• Manage multiple project orders and prioritize time and tasks effectively to serve Eaton s customers

You will manage assigned distributor branches and manage active projects orders, of varying complexity, scope and timeline

• Perform all job functions with adherence to Eaton s Philosophy and Values as well as the Safety and Environmental standards
• Work within the mind frame of continuous improvement philosophy and working with different function such as Finance, Customer Service, Supply Chain to ensure smooth execution, deliver on time and customer satisfaction
• Issuing shipping documentation such as PL, PI, Invoice, CN using SAP
• Manage active project orders, of varying complexity, scope and timeline