Order Management Officer (LSD) 1

Eaton

Deliver orders and small projects within agreed timelines, cost, quality, and customer satisfaction targets.

Maintain commercial integrity of LSD orders and project files: review purchase orders, conduct regular reviews, and apply risk mitigation actions.

Ensure proper financial control, resolve claims, and support bonds/letters of credit when needed.

Oversee progress billing, invoicing, shipment coordination, and logistics.

Communicate with plants, credit, logistics, field sales, and customers regarding order status, schedules, documentation, and invoicing.

Manage multiple orders/projects with correct prioritization and timely execution.

Collaborate with Finance, Customer Service, Supply Chain, and other support functions to ensure smooth delivery and high customer satisfaction.

Issue shipping documentation (PL, PI, Invoice, CN) in SAP and ensure accuracy of all order related files.

Adhere to Eaton s values, Life Safety standards, safety, and environmental requirements, and support continuous improvement.

Skills:

• Strong experience in the Order to Cash process is required.
• Experience handling customer orders in industrial, commercial, Life Safety, or similar environments is an advantage.
• Customer facing communication experience (internal & external).
• Understanding of logistics workflows, international documentation, and trade processes is a plus.
• Strong organizational skills, attention to detail, and proactive follow up.
• High sense of urgency and ability to prioritize in a fast paced environment.
• Proficiency in SAP, Microsoft Office, and collaboration tools.
• Engineering or technical background is not required, but can be an added advantage.
• Experience supporting ME region customers or documentation requirements is an advantage.
• PMP certification is a plus (optional).
• Logistics, clearance, and documentation knowledge is an asset.