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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Process and validate customer orders accurately and on time.
- Monitor order flows and resolve discrepancies promptly.
- Collaborate with cross-functional teams to ensure smooth order fulfillment.
- Utilize order management systems and automation tools to maintain efficiency.
- Support continuous improvement initiatives to enhance accuracy and speed.
- Provide timely updates and communicate effectively with internal stakeholders.
Customer Communication & Relationship Management
- Serve as the primary point of contact for client s concerns.
- Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.
- Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.
- Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.
- Manage and respond to client inquiries via Cisco hotline during assigned shifts.
Continuous Improvement
- Identify root causes of recurrent issues.
- Implement process improvements, standardization, automation where relevant.
Desired Candidate Profile
Qualifications
- Bachelor s degree (Supply Chain / Logistics / Business / Engineering) or equivalent.
- Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.
- Strong analytical skills; ability to work comfortably with large data sets.
- Proficiency with relevant software: Excel (advanced), ERP tools.
- Strong attention to detail, and ability to work across multiple SKUs, customers, regions.
- Good communication skills; capable of working with internal teams and external partners.
- Fluency in English/French (written & spoken).
- Ability to handle change, ambiguity; proactive mindset.
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Order Management Sr. Associate
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