Order Taker

AccorHotel

Employer Active

Posted 15 hrs ago

Experience

0 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Take accurate food and beverage orders, ensuring all details and special requests are correctly recorded

  • Enter orders into the Point of Sale (POS) system with precision and efficiency
  • Provide customers with detailed information about menu items, including ingredients, preparation methods, and pricing
  • Upsell additional items or promote daily specials when appropriate
  • Communicate order details clearly to kitchen staff and coordinate with the service team for timely order fulfillment
  • Handle customer inquiries, concerns, and complaints with patience and professionalism
  • Process payments accurately and provide correct change when necessary
  • Maintain a clean and organized workspace
  • Stay updated on menu changes, promotions, and company policies
  • Assist with other customer service tasks as needed

Desired Candidate Profile

Excellent verbal communication and active listening skills

  • Strong customer service orientation with a friendly and professional demeanor
  • Proficiency in using Point of Sale (POS) systems and basic computer skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Keen attention to detail and accuracy in order taking and data entry
  • Basic math skills for handling orders and payments
  • Ability to remain calm and composed under pressure
  • Flexibility to work various shifts, including evenings, weekends, and holidays as required
  • Knowledge of food and beverage items (preferred)
  • Previous experience in a similar customer service or order-taking role (preferred)
  • Fluency in English; knowledge of Arabic or other languages is a plus

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Order Taker

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AccorHotel


https://jobs.smartrecruiters.com/AccorHotel/744000089647305-order-taker