Order to Cash

Le maillot

Posted 30+ days ago

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Monitor all deliveries from pickup to final customer receipt

Manage returns and exchanges through completion at the warehouse

Coordinate closely with courier partners and escalate SLA issues

Maintain accurate system statuses and conduct regular order audits

Daily: pickups, delivery results, in-transit orders, returns/exchanges, SLA exceptions

Weekly: delivery success, failure and RTO rates, courier and area performance

Monthly: courier evaluations, delay trends, and improvement plans

KPIs

Delivery success rate

SLA adherence

Average delivery time

Status accuracy

Segmentation

Courier, country, city, and zone

Tools

ERP/OMS systems, courier portals, and advanced Excel/Google Sheets

Desired Candidate Profile

Order Tracking & Logistics Oversight

Monitor all deliveries from pickup to final customer receipt

Manage returns and exchanges through completion at the warehouse

Coordinate closely with courier partners and escalate SLA issues

Maintain accurate system statuses and conduct regular order audits

Reporting

Daily: pickups, delivery results, in-transit orders, returns/exchanges, SLA exceptions

Weekly: delivery success, failure and RTO rates, courier and area performance

Monthly: courier evaluations, delay trends, and improvement plans

KPIs

Delivery success rate

SLA adherence

Average delivery time

Status accuracy

Segmentation

Courier, country, city, and zone

Tools

ERP/OMS systems, courier portals, and advanced Excel/Google Sheets

Company Industry

Department / Functional Area

Keywords

  • Order To Cash

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