Order to Cash (OTC) Specialist (Arabic-Speaker) Hilton Hotels

About Hilton

Hilton is one of the largest and fastest growing hospitality companies in the world, with over 9,000 properties with more than 1.30 million rooms in 143 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 27 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 250 million members in our award winning customer loyalty program, Hilton Honors.

Position Statement

The Order to Cash Specialist ensures timely and effective collection of receivables from UAE government entities, accurate account maintenance and close collaboration with hotel teams.

The role is responsible for managing end to end credit control activities for assigned government accounts, maintaining consistent follow up on outstanding balances, addressing payment delays and working within entity specific approval processes to support timely payments.

Responsibilities include engaging directly with government counterparts to progress open items, address queries, and support timely payments, while also preparing statements of account, supporting credit discussions, and maintaining accurate receivables records.

The role also supports invoicing and payment posting as required during leave or peak periods, while maintaining a primary focus on collections performance and effective management of government relationships.

Position Summary

The Order to Cash Specialist ensures timely and effective collection of receivables from UAE government entities, accurate account maintenance, and strong alignment with internal hotel teams.

• Managing end to end credit control activities for assigned government accounts
• Driving collections through persistent and structured follow up, maintaining regular contact with government counterparts to progress outstanding balances
• Navigating government structures, approval layers and payment processes to effectively progress outstanding balances
• Identifying the right points of contact and building working relationships that support effective follow up and resolution of open items
• Preparing statements of account and using them as a tool to support discussions and drive payment commitments
• Ensuring accuracy of the AR subledger, ageing reports, and all supporting documentation
• Taking ownership of issues and delays, applying problem solving and judgement to move situations forward
• Supporting invoicing and payment posting activities during leave cover or peak periods
• Upholding Hilton s standards of customer care, service efficiency, and financial control

Direct Reports This role has no direct reports.

Required Qualifications

• Minimum 2 years experience in Order to Cash, Credit Control or Accounts Receivable, with strong exposure to collections.
• Experience working with UAE government entities, with the ability to navigate regulatory environments, approval processes, and payment cycles effectively.
• Demonstrated ability to build and maintain effective working relationships, engaging confidently and professionally to support collection outcomes.
• Strong communication skills (written and verbal), with the ability to adapt approach to different stakeholders and organizational levels.
• Proven track record of managing payment delays and driving resolution through consistent follow up, problem solving, and persistence.
• Ability to understand customer specific requirements and adjust approach to support successful collections.
• Highly organized, proactive, and comfortable working to tight deadlines, with strong attention to detail.
• Ability to collaborate effectively with internal teams and maintain alignment on collection priorities.
• Fluent in English and Arabic.

Preferred Qualifications

What will it be like to work for Hilton?

With thousands of hotels in over 120 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.