Outbound Specialist

Electrolux

Employer Active

Posted 3 hrs ago

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description

Key Responsibilities

  • Manage and arrange daily outbound deliveries, ensuring all orders in the system are fully processed and dispatched on time.
  • Monitor delivery progress, proactively following up with delivery partners and the 3PL warehouse team.
  • Ensure accurate updating and confirmation of delivery status in SAP.
  • Resolve delivery issues, delays, and exceptions promptly.

2. Return Order & Rejected Delivery Management

  • Process and track all return orders and rejected deliveries.
  • Ensure all returned goods are physically received and recorded by the warehouse.
  • Coordinate with delivery teams to investigate failed deliveries and document reasons.

3. 3PL Invoice Validation

  • Review and validate monthly invoices from 3PL providers based on the approved rate card.
  • Highlight discrepancies and coordinate with 3PL and internal teams to resolve billing issues.
  • Maintain accurate records of charges, credits, and reconciliations.

4. Customer Communication & Support

  • Communicate order and delivery status updates to customers via email or phone.
  • Respond to customer inquiries related to delivery timelines, PODs, and returns.
  • Ensure high levels of professionalism and timely customer support.

5. Documentation & POD (Proof of Delivery) Handling

  • Submit PODs to retailers through email or via their designated portals.
  • Ensure all delivery documentation is complete, accurate, and properly archived.
  • Assist in preparing reports related to delivery performance, returns, and exceptions.

Desired Candidate Profile

Qualifications

Education & Experience

  • Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
  • 3 6 years of experience in logistics, outbound operations, order fulfillment, or similar roles.
  • Experience working with 3PLs, delivery partners, or warehouse operations preferred.

Technical Skills

  • Proficiency in SAP or other ERP systems (required).
  • Strong MS Excel skills (VLOOKUP, filtering, basic formulas).
  • Understanding of logistics operations, last-mile delivery, and warehouse workflows.

Key Competencies

  • Strong attention to detail and accuracy.
  • Excellent communication and coordination skills.
  • Ability to multitask and manage operational priorities under tight timelines.
  • Problem solving mindset with proactive follow up.
  • Customer focused with service excellence orientation.

Company Industry

Department / Functional Area

Keywords

  • Outbound Specialist

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Electrolux

https://electrolux.wd3.myworkdayjobs.com/en-US/ElectroluxCareerSite/job/Dubai/Outbound-Specialist--UAE_JR76782