Outdoor Sales Executive - B2C

Confidential Company

• Promote and cross-sell clients with an existing range of products and services through Outdoor Sales, telemarketing, road shows, door-to-door, B2C, and other events and achieve individual sales targets.

• Process all types of customers service requests e.g., service provisioning/ bill payments/ queries/ complaints etc. in a timely and accurate manner.

• Regularly track and clear all suspended and rejected sales service requests.

• Conduct background checks e.g. credit check, age, blacklist for provisioning the new sales request.

• Collect, validate, attach/ upload consumer documents and initiate the service provisioning requests.

• Carry out daily cash and payment collection, advance bill payment & closing in a safe and secure manner.

• Prepare and tally daily financial transactions.

• Deposit all payment to the customer account within the required time.

• Conduct and report daily on-hand stock to ensure optimum inventory levels are maintained.

• Liaise with the Team Leaders daily for any promotions, updates, and changes in prices or processes.

• Follow process and quality standards while addressing customers’ requests and ensuring a high level of customer satisfaction.

• Undertake execution of any project/ initiative for the Outdoor department and organization as identified from time to time based on business needs.

• Take ownership to maintain & update the individual business social media account as per the department KPIs and guidelines and ensure attending to the customer’s comments and inquiries on time.

• Continuously share knowledge and understanding of the telecom industry, sales skills and business trends.

• Perform any other related tasks as required or assigned.