Outgoing Tourism Manager
Option Travel
Posted 30+ days ago
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Experience
10 - 13 Years
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Develop and implement the department s strategic plans in alignment with company objectives.
- Monitor operations to ensure compliance with quality and efficiency standards.
- Lead, supervise, and allocate tasks to the team while monitoring employee performance.
- Coordinate with other departments (Marketing, Sales, Operations) to ensure successful plan execution.
- Monitor market trends and analyze competitors to keep travel packages updated according to customer needs.
- Track and evaluate the performance of tourism programs, using data analysis to make informed strategic decisions.
- Prepare departmental budgets and periodic financial reports, controlling costs to achieve financial targets.
- Handle customer complaints and feedback, developing improvement plans to enhance service quality.
- Design and manage outbound tourism programs.
- Develop innovative and diverse travel programs tailored to various customer needs.
- Oversee the execution of tourism services, ensuring compliance with agreed standards.
- Follow up with customers before, during, and after trips to ensure maximum satisfaction.
- Analyze market and competitor trends to create competitive and attractive offers.
- Monitor service performance during trips and work on continuous improvement.
- Resolve any customer issues or complaints during trips professionally and promptly.
- Supervise and follow up on the collection of payments for tourism files.
- Supervise and follow up on the completion of tourism files, including the issuance of related invoices.
Desired Candidate Profile
- Education: Bachelor s degree, preferably in Tourism & Hospitality, Business Administration, or a related field.
- Technical Skills:
- Ability to prepare business plan reports.
- Strong interpersonal skills and problem-solving abilities.
- Experience: Minimum of 10 years in outbound tourism.
- Special Abilities:
- Proficiency in Microsoft Office.
- Excellent communication skills in Arabic and English (additional languages are a plus).
- Advanced knowledge of international travel destinations and travel requirements.
- Proficiency in reservation systems and travel management software.
- solid background in managing holiday packages, including accommodations, visa processing, and itinerary planning.
Company Industry
- Travel
- Tourism
Department / Functional Area
- Administration
Keywords
- Outgoing Tourism Manager
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