Outlet Manager - Female ACCOR

Primary Responsibilities

• oversees daily bar operations, manages team, controls inventory, ensures local law compliance and maximize profits and guest satisfaction.
• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department.
• Implement and maintain control measures to ensure that food & beverage costs, productivity, manning costs and operating supply costs for the outlet is in line with budget.
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron s names and their preferences to extend a personalized service
• Handle guests complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company s policies
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Assist other food & beverage outlets with their operations during peak times or when required
• Interview, select and recruit outlet employees
• Conduct performance review with the team
• Constantly monitor team members appearance, attitude and degree of professionalism
• Develop, conduct maintain all employee training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.