OUTLET MANAGER

M3 Hospitality

Manage daily operations across all F&B outlets, pool, bar, room service and banquet

Lead, supervise, and develop the F&B service team, ensuring consistent delivery of

5-star service standards

Designing and conducting service training programs (sequence of service, etiquette,

upselling, product knowledge)

Coordinate closely with the Executive Chef and kitchen team on menu execution,

timing, and service quality

Oversee guest experience from reservation to checkout, resolving any service issues

Ensure all outlets comply with health, safety, and hygiene standards

Manage outlet scheduling, staffing, and briefings

Lead the planning and execution of banquets, corporate events & private receptions

Coordinate event setup, service flow, and breakdown in alignment with client and management expectations

Liaise with sales team to ensure seamless handover & execution of event bookings

Maintain and improve event SOPs, checklists, and post-event reporting

Report directly to the F&B Director on all operational, staffing, and financial matters

Prepare and submit daily, weekly, and monthly operational reports

Monitor outlet performance against targets and flag deviations with recommendations

Maintain accurate records for covers, revenue, and guest feedback per outlet