Outlet Manager

Radisson Hotel Group

Come join us and Make Every Moment Matter!

Do you have the passion and hunger to deliver the full course? If you Say Yes I Can! here at the Radisson Blu Hotel, we re looking for unique and stylish hoteliers just like you!

At The Diplomat Radisson Blu Hotel, we stand out together as one team and make memorable moments for our guests.

Motivate through inspirational leadership, with a passion for success and driving empowerment, whilst not being afraid to roll up your own sleeves is important. You must be as keen as mustard where service is concerned, whilst ensuring back of house is in order - whether it be a plate full of numbers, setting a rota or laying the table for a successful team. The Delivery of presentation and service is everything we are looking for.

Key Responsibilities of Outlet Manager:

• Assists in the smooth running of the restaurant, where all aspects of the guest food & beverage service experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
• Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the business strategies taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence.
• With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
• Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
• Takes the lead to deliver departmental programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders, whilst incorporating environmental concerns
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of Outlet Manager:

• 3+ years experience in Asian restaurant
• Proven experience in a food and beverage position, ideally within a hotel environment
• Ability to adapt to changing service environments
• Good leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively across functions and cultures
• Skilled with Microsoft Office software, especially in Excel
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments