Outlet Manager Turkish Fine Dining RIXOS

Operational Excellence

• Manage the daily operations of the Turkish Fine Dining outlet, ensuring smooth service during all meal periods.

• Maintain high standards of food quality, presentation, and service flow in coordination with the culinary team.

• Oversee reservations, table assignments, and special requests to maximize guest satisfaction and outlet profitability.

• Ensure compliance with hygiene, health, and safety regulations.

Guest Experience

• Deliver personalized, refined, and immersive experiences that reflect the rich culture and traditions of Turkish hospitality.

• Handle guest complaints and feedback professionally, ensuring timely resolution and follow-up.

• Build strong relationships with returning guests and VIPs to enhance loyalty.

Team Leadership & Training

• Lead, motivate, and develop a multicultural service team in delivering five-star dining standards.

• Conduct regular training on service etiquette, Turkish culinary knowledge, upselling techniques, and guest engagement.

• Schedule staff effectively to meet operational needs while controlling labor costs.

Financial Management

• Monitor outlet performance, manage budgets, and analyze sales reports to achieve revenue and profitability targets.

• Drive upselling initiatives and implement promotional activities aligned with the outlet s concept.

• Control operating expenses, minimize wastage, and oversee inventory management.

Menu & Concept Collaboration

• Work closely with the Head Chef to update menus, create seasonal offerings, and maintain the authenticity of the Turkish dining concept.

• Ensure beverage pairing knowledge (especially Turkish wines, teas, and specialty drinks) is communicated to the team.

• Ensure the outlet ambiance, d cor, music, and service rituals align with the luxury Turkish fine dining theme.

Administration & Compliance

• Maintain accurate documentation, including daily reports, training logs, inventory sheets, and staff performance records.

• Coordinate with other resort departments (Marketing, Events, Culinary, Finance, Housekeeping) to support special events and operational needs.

• Support recruitment, onboarding, and performance review processes for outlet staff.