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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Cranleigh Abu Dhabi offers a competitive remuneration package and the opportunity to work within a high-performing, supportive school environment. As part of Aldar Education, staff benefit from ongoing professional development and the opportunity to contribute to one of the UAE s leading education groups.
KEY RESPONSIBILITIES
Parent Engagement & Experience
- Act as the primary point of contact for the parent community across phone, email, and in person
- Deliver a high-quality, welcoming, and consistent parent experience aligned with Cranleigh Abu Dhabi s standards
- Build and maintain strong, trusted relationships with prospective and current families
- Lead parent engagement initiatives to ensure families feel informed, supported, and connected
Communication & Relationship Management
- Oversee all parent communication channels, ensuring timely, clear, and consistent messaging
- Manage and respond to parent queries, concerns, and feedback professionally and efficiently
- Act as a liaison between parents and the school, coordinating with academic and operational teams
- Support and enhance parent-facing events, workshops, and community initiatives
Parent Feedback & Retention
- Lead the parent feedback process, capturing and analysing parent sentiment
- Provide regular reports and insights to the Senior Leadership Team
- Support and drive re-enrolment processes and retention strategies
- Identify opportunities to improve the parent journey and overall experience
Administration & Data Management
- Maintain accurate records of parent interactions, feedback, and communications
- Oversee relevant systems and databases to ensure information is up to date
- Support reporting on parent engagement, satisfaction, and retention metrics
Collaboration & Compliance
- Work closely with Admissions, Marketing, and academic teams to ensure a seamless experience
- Support onboarding and transition processes for new families
- Ensure all activities align with school policies and regulatory requirements
Desired Candidate Profile
Qualifications & Experience
- Bachelor s degree required
- Minimum of 4 6 years experience in a customer-facing, stakeholder engagement, or parent relations role
- Experience within the education sector or a premium service environment is strongly preferred
- Strong organisational skills with excellent attention to detail
- Outstanding communication skills in English, both written and verbal, Arabic is an advantage
- Experience using CRM systems (e.g. iSAMS, Salesforce or similar platforms) is desirable
- Proven ability to manage sensitive situations with professionalism and discretion
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Parent Relations Manager - Cranleigh Abu Dhabi
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Aldar Academies
Cranleigh Abu Dhabi is a leading independent school located on Saadiyat Island. Guided by our motto i>Ex Cultu Robur From Culture Comes Strength/i>, we offer a broad, holistic education that develops the whole child. As part of the Aldar Education group, Cranleigh combines a strong British independent school ethos with a forward-thinking, international outlook, serving a diverse and ambitious community./p>
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