Partner Support Specialist
Tabby
Employer Active
Posted 7 hrs ago
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Experience
1 - 3 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide support to Tabby partners and applicants across chat, email, and phone.
Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).
Ensure accurate, timely resolution in line with SLAs and process guidelines.
Apply Partner Support procedures and knowledge-base materials consistently.
Maintain high QA standards by following templates, knowledge cards, and approved flows.
Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions.
Capture insights from partner queries to help identify gaps in workflows and policies.
Suggest improvements that enhance FCR and CSAT performance.
Stay current on product, scoring, finance, and payout processes to provide accurate guidance.
Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.
Support colleagues in achieving collective targets and maintaining a high-performance culture.
Desired Candidate Profile
Strong fluency in Arabic and English (both written and verbal).
Bachelor's degree or higher (business, finance, marketing, operations, or related field preferred).
Experience in B2B support, call center, or customer operations is a plus.
Excellent communication, problem-solving, and relationship-building skills.
High attention to detail and ability to follow structured processes.
Resilience and confidence in handling demanding partners and escalations.
Analytical mindset and ability to turn data/feedback into action.
Self-motivated with strong ownership and accountability.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Partner Support Specialist
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Tabby
At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech.