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Any Nationality
Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Team Readiness & Development: You will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
- Case Management (Delivery Excellence): You will perform case reviews to ensure process compliance.
- Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
- Supportability Activities: You will contribute to customer self-help and volume deflection initiatives.
- Process Improvement: You analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.
Required Qualifications
- Knowledge and experience in Microsoft 365 Security and Compliance features: (Purview, Priva, Microsoft defender for office, Azure Active Directory Premium, DLP (Data Loss Prevention), Data Retention & Classification, Auditing) is a must.
- Technical knowledge and expertise in Modern Work Security areas as well as Endpoint protection, Infrastructure Solutions, and/or Information Protection
- Exchange online & Sharepoint experience.
- Understanding of DNS (Domain Name System) principles and protocols.
- Understanding of HTTP principles and its various methods (GET, POST, PUT, DELETE, etc.)
- Familiarity with Active Directory and Azure Active Directory
Preferred Qualifications
- Powershell administration skills
- Knowledge with TCP/IP stack
- Familiarity with Windows and Linux server environments.
- It will be a plus to have Basic skills in scripting languages.
- It would be a plus to have knowledge in the following Defender solutions (Defender for Cloud, Defender for Cloud Apps, Defender for identity) & Sentinel
Desired Candidate Profile
Required Qualifications
- Knowledge and experience in Microsoft 365 Security and Compliance features: (Purview, Priva, Microsoft defender for office, Azure Active Directory Premium, DLP (Data Loss Prevention), Data Retention & Classification, Auditing) is a must.
- Technical knowledge and expertise in Modern Work Security areas as well as Endpoint protection, Infrastructure Solutions, and/or Information Protection
- Exchange online & Sharepoint experience.
- Understanding of DNS (Domain Name System) principles and protocols.
- Understanding of HTTP principles and its various methods (GET, POST, PUT, DELETE, etc.)
- Familiarity with Active Directory and Azure Active Directory
Preferred Qualifications
- Powershell administration skills
- Knowledge with TCP/IP stack
- Familiarity with Windows and Linux server environments.
- It will be a plus to have Basic skills in scripting languages.
- It would be a plus to have knowledge in the following Defender solutions (Defender for Cloud, Defender for Cloud Apps, Defender for identity) & Sentinel
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Partner Technical Advisor - Compliance & MDO
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Microsoft
Microsoft Corporation, leading developer of personal-computer software systems and applications. The company also publishes books and multimedia titles, offers e-mail services, and sells electronic game systems, computer peripherals (input/output devices), and portable media players. It has sales offices throughout the world. In addition to its main research and development centre at its corporate headquarters in Redmond, Washington, U.S.