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Nationality
Emirati (UAE)
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
Provide hospital information and answer patient queries.
Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
Ensure patients have an overall good patient experience.
Liaison between departments when required.
Manage the reception and waiting areas.
Handles telephone enquiries and directs queries accordingly.
Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.
Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Desired Candidate Profile
Higschool/College Diploma
Any discipline or related fields.
Employment Type
- Full Time
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Administration
Keywords
- Patient Experience Executive
- Patient Experience Management
- Patient Advocacy
- Patient Experience Director
- Patient Care Coordinator
- Healthcare Administration
- Client Experience Executive
- Communication Skills
- Training And Development
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NMC healthcare LLC
NMC is a diversified business conglomerate. One of the focus areas being Healthcare, with Specialty Hospitals, Medical centres and Clinics across the UAE.