Patient Experience Officer

Sheikh Shakhbout Medical City

Employer Active

Posted 6 hrs ago

Experience

1 - 6 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

-Act as a liaison between patients, families and healthcare teams to address concerns and resolve issues promptly.

-Collaborate with clinical and non-clinical teams to implement patient-centred improvements.

-Monitor and enhance patient satisfaction levels through regular surveys, feedback and follow ups.

-Provide weekly updates to management on patient trends, challenges and opportunities for improvement.

Desired Candidate Profile

-Strong interpersonal and communication skills.

-Patient-centred mindset with problem-solving abilities.

-Experience in Hospitality, Healthcare or Customer service is preferred.

-Bi-lingual ( Arabic -English ) is required.

-Bachelor s degree in healthcare, hospitality, management, or related field will be advantageous.

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • HR
  • Human Relations
  • Industrial Relations

Keywords

  • Patient Experience Officer

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Sheikh Shakhbout Medical City

https://fa-eutv-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1859