PATIENT RELATIONS SPECIALIST

Johns Hopkins Aramco Healthcare

Job Description Summary

The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced.-level professional services to enhance patient satisfaction and uphold the organization s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.

Strategic Roles & Responsibilities

• Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
• Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets

Operational Roles & Responsibilities

• Handles complaints received from executive management senior medical advisor and Medical Services Management Department MSMD follows up and provides feedback to originators and senior management
• Utilizes academic expertise and knowledge to implement programs and serves on and leads committees and taskforce as appointed
• Works in collaboration with Directors of other departments to ensure adequate and safe patient process in place such as Administrators Risk Management and legal services
• Handle the investigation of Security code cases