Patient Services Coordinator

Dallah Health

Ensures that in the area of which he/ she is responsible functions efficiently, with particular attention paid to the needs of the doctor and the patient.

Courteously receives the patients with appointments, carefully checking the reference or referral letter provided by the company and the request form for the completion of all necessary details.
Open a file for new patient.
Makes the necessary arrangement for ?walk-in? patients to be seen in that particular clinic if a vacancy occurs, notifying the clinic nurse and the doctor, and prepares the required paperwork for the attendance.
Ensures that all the medical record files of booked patients have been received from the Medical Records Department for that day?s consultation and prepares the necessary forms for the file.
Notifies the physician / clinic nurse of the patient?s arrival.
Collects cash payments from the patients for the service which is not covered by employer?s contracts and enters data for both cash / credit invoices.
Collects cash payments from the patients who are self-paying before the consultation.
After the patient?s consultation and medical service was done, he/she enters the patient?s data (file #, ICD-9 diagnosis, service code, etc.)
Printing of invoice (cash/credit) and collects cash payments from the patients for cash invoices (services not covered and deductible amount).
Arranges properly the patient?s documents like invoices, prescription copy, examination form, etc. After the patient is finished with the treatment.
Advises the patients of the procedures to follow for investigations, X-Rays, Laboratory ? for physiotherapy or other treatments, and for admissions directly from the clinic.
Gathers the patient?s file when finished with the treatment to be sent to the Medical Records Department.
Book appointments for patients, if necessary.
Implements appropriate policies and procedures to achieve the Hospital?s goals and objectives in pursuit of Standards of Care, Quality/Performance Improvement.
Performs any other duties within the range of his/her competence, as directed by the Direct Manager.