PAYMENT ACCEPTANCE COORDINATOR

Commercial International Bank

Job PURPOSE:

To file & maintain all the sales documents/ contracts are available and correct, also to communicate with the different stakeholders (vendors / Sales Team etc) on any processes related to POS installation, withdrawal and/or inventory management to ensure smooth work flow and the processes are completed within the agreed SLA

KEY ACCOUNTABILITIES

1. Receive the contracts from sales team and ensure all required documents are available and communicate any missing documents to the sales team to complete all the required documents for contracts approvals

2. Fulfil signature verification and make SOF (Supply Order Form).

3. Create and maintain daily log to track and follow up POS contract tracking.

4. Follow up with all stakeholders during the POS installation cycle (Fraud, Operation and vendor) to ensure process finalization within the agreed SLA

5. Monitor the daily register received from fraud to ensure the highest approval rate.

6. Monitor the withdrawal sheet and liaise with the sales team to ensure POS withdrawal, and contacting the small merchants to arrange for POS withdrawal.

7. Follow up with EPP) and loyalty merchants until receiving the logos, and consolidate them all and send it to Marketing team and ensure uploading the logos with the certain conditions if any on the web page

8. Follow up with RMs the daily clear out of batches report

9. Consolidate the response of dormant report from sales team and send feedback to Fraud.

10. Revert the merchants requests & complaints to the concerned party and follow up on the execution to meet the service quality standards

11. Respond to the vendor requests such as paper roll, stickers, stands, etc .

Policies, Processes and Procedures

12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day management

13. Follow the day-to-day operations related to own jobs in the Payment Acceptance team to ensure continuity of work

Compliance

14. Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks