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Experience
5 - 10 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Collaborate with business stakeholders to gather, analyze, and document requirements for customer engagement and decisioning initiatives. Translate business needs into functional specifications for Pega CDH solutions. Work with technical teams to design decision strategies, Next-Best-Action frameworks, and engagement policies. Support configuration and validation of customer decisioning logic within Pega CDH. Participate in user story creation, backlog grooming, and sprint planning in Agile environments. Conduct UAT support, testing validation, and requirement traceability. Analyze customer data and engagement strategies to improve personalization and campaign effectiveness. Ensure solutions align with business objectives and regulatory requirements.
Desired Candidate Profile
Strong experience as a Business Analyst in Pega environments, preferably with Pega CDH. Good understanding of Pega Customer Decision Hub concepts such as Next Best Action (NBA) Decision Strategies Arbitration Engagement Policies Adaptive Models Experience in requirement gathering, BRD/FRD documentation, and process analysis. Familiarity with Agile/Scrum methodologies. Strong communication and stakeholder management skills. Preferred Qualifications Experience with customer analytics, marketing automation, or decisioning platforms. Knowledge of data models, APIs, and integration concepts. Pega Business Architect (BA) or CDH certification is a plus.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Pega CDH Business Analyst
- Pega CDH
- Pega Strategy Analyst
- Decisioning
- Customer Journey
- Business Analysis
- Pega Business Architect
- Pega CDH Consultant
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Virtusa Middle East FZ-LLC
Virtusa Middle East FZ-LLC
Raghu - HR Manager
DIC Building @3 DIC, Dubai, United Arab Emirates (UAE)