People Experience and Operations Assistant Analyst PepsiCo

Responsibilities

• Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement.
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
• Manage escalation and take ownership for ultimate issue resolution.
• Ensure continuous and timely knowledge management platform update.
• Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard.

TM Activities

• Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population.
• Facilitate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timlines with the BU.
• Provide monthly reports for designated stakeholders.
• Administer company s Code of conduct & Anti-Bribery trainings for PepsiCo s designated population in assigned markets.

Learning Activities

• Activate & facilitate training programs logistics, arrangements & execution in coordination with In-field HR Ops teams.
• Gather & analyze Learning programs attendance & Satisfaction data to be shared with designated stakeholders.
• Manage learning provider relationships.
• Activate learning awareness campaigns to the target population per wave as per agreement with the BU.