People Experience and Operations Senior Associate PepsiCo

Responsibilities

• Manage end-to-end benefits administration for the Business Unit across all employee lifecycle events, ensuring accuracy, compliance, and timely execution.
• Administer benefits for new joiners, terminations, and role, level, or entity changes, including insurance, home loans, divorce cases, and family extensions.
• Manage disability (temporary and permanent) and death-related benefits, including claims processing and return-to-work coordination.
• Administer telecom benefits, including split billing, onboarding, offboarding, role changes, and reporting.
• Ensure consistent market-wide delivery of benefits services, including enrollment, exits, option changes, and reconciliations.
• Oversee vendor performance, service quality, SLA adherence, issue resolution, and budget compliance.
• Documentation of updated processes in alignment with the relevant stakeholders and update the knowledge management platform with relevant process.
• Ensure streamlined benefits management process from technical, functional, and customer perspectives in decision-making related to entitlements, eligibility and system integration.

Reporting & Optimization:

• Review and submit monthly benefits claims to payroll and validate insurance invoices in line with contracts and enrollment data.
• Provide benefits consumption analysis and reporting to support finance cost allocation and decision-making.
• Lead process improvements, digitization initiatives, policy updates, and system enhancements.
• Monitor KPIs and SLAs, driving continuous improvement and operational excellence.

Employee Experience & Stakeholder Collaboration

• Deliver benefits orientations and training during onboarding and open enrollment.
• Develop clear employee communications (FAQs, guides) to support understanding of benefits options.
• Collaborate with HR Operations, Payroll, HRBPs, and vendors to streamline, centralize, and digitize benefits administration.
• Ensure accurate transaction tracking, documented processes, and timely resolution of employee queries in full compliance with legal and company requirements

Qualifications

• Bachelor's degree.
• Service management and ticket management system experience
• Customer orientation
• Process management and continuous improvement with a focus on optimization and productivity

Technical / Functional Skills & Knowledge of HR Tools and Interfaces

• High level of accuracy and attention to details
• Strong communication skills
• Demonstrated track record of strong service delivery
• Very good English language skills
• Ability to work with different geographies and cultural experience sensitivity