performance marketing excutive Ismail Al Hammadi Group L.L.C. Ismail Al Hammadi Group L.L.C.

Role Overview Bridge Point is looking for a professional and client-focused Account Manager / Client Relations Executive to manage relationships with real estate developers, investors, project owners, and business partners. The role is responsible for acting as the main point of contact between Bridge Point and its clients, ensuring smooth coordination of services related to real estate project administration, regulatory approvals, escrow account support, DLD processes, sales registration, documentation, and project handover requirements. The ideal candidate should be confident in dealing with clients, government-related processes, internal teams, banks, legal teams, and real estate stakeholders. This role requires strong follow-up skills, clear communication, attention to detail, and the ability to manage multiple client accounts professionally. Key Responsibilities Client Relationship Management Serve as the primary contact person for assigned clients, including real estate developers, project owners, and corporate clients. Build and maintain strong long-term relationships by understanding each client’s project requirements, business priorities, and service expectations. Handle client inquiries, service requests, complaints, and follow-ups in a professional and timely manner. Ensure clients are regularly updated on the status of their project administration, documentation, approvals, and related processes. Maintain a high level of client satisfaction by ensuring clear communication, fast response times, and proper issue resolution. Identify opportunities to support existing clients with additional Bridge Point services. Real Estate Project Coordination Coordinate with internal departments to ensure smooth execution of client requirements related to real estate project administration. Follow up on project registration, documentation, authority submissions, escrow coordination, sales registration, and handover-related requirements. Support clients in understanding the required documents, timelines, procedures, and next steps for each service. Work closely with government relations, legal, finance, and operations teams to ensure client requests are completed accurately. Track project progress and ensure all client-related tasks are moving as per agreed timelines. Escalate delays, missing documents, or process issues to management when required. DLD, Escrow & Regulatory Support Coordination Coordinate with the relevant team for Dubai Land Department-related processes, including project registration, unit registration, sales registration, and title deed-related requirements. Support client communication related to escrow account setup, bank coordination, and required documentation. Ensure that all client submissions and documents are complete, accurate, and aligned with regulatory requirements. Liaise with internal compliance/admin teams to ensure that developer-related processes are properly tracked and documented. Keep clients informed about approval status, pending requirements, and expected completion timelines. Documentation & Reporting Maintain accurate client records, service agreements, project files, communication logs, and status trackers. Prepare client status reports, progress updates, meeting summaries, and follow-up action plans. Ensure all client documents are properly collected, reviewed, filed, and shared with the relevant internal departments. Prepare presentations, proposals, service summaries, and client update reports when required. Track client requests, pending actions, deadlines, and completed services using CRM or internal tracking sheets. Client Meetings & Business Support Attend client meetings, project update meetings, and internal coordination meetings. Understand client needs and explain Bridge Point’s services clearly and professionally. Support the business development team in onboarding new clients and ensuring smooth handover from sales to operations. Assist in preparing service proposals, quotations, company profiles, and client onboarding documents. Follow up with clients for required approvals, payments, documents, and signed agreements. Represent the company professionally during client visits, calls, emails, and meetings. Issue Resolution & Service Quality Handle client concerns calmly and professionally, ensuring issues are resolved without damaging the relationship. Coordinate with the relevant internal teams to solve delays, documentation gaps, payment issues, or authority-related challenges. Monitor service quality and ensure clients receive accurate, timely, and transparent updates. Provide feedback to management on recurring client issues and suggest process improvements. Ensure that client expectations are managed properly and that commitments are realistic and achievable.