Personal Banker - Main Branch

Oman Investment Authority

Description

• Greets customers warmly and assists them with their banking needs courteously and professionally.
• Actively listens to customers to understand their requirements and provides appropriate solutions.
• Ensures prompt and accurate resolution of customer inquiries, complaints, and requests.
• Processes a range of banking transactions, including deposits, withdrawals, transfers, and account inquiries, accurately and efficiently.
• Assists customers with account openings, closures, and updates to account information as needed.
• Educates customers about the bank's products and services, including accounts, loans, credit cards, and investment options.
• Identifies opportunities to cross-sell or upsell products based on customer needs and financial goals.
• Meets or exceeds sales targets by actively promoting banking products and services to customers.
• Ensures compliance with all banking regulations, policies, and procedures to maintain the integrity of banking operations.
• Follows Anti-Money Laundering (AML) and Know-Your-Customer (KYC) guidelines when processing transactions and opening accounts.
• Stays updated on banking regulatory and policy changes to ensure adherence and mitigate risks.
• Assists with administrative tasks such as maintaining customer records, filing documents, and updating databases.
• Prepares and maintains accurate transaction records and reports for audit and compliance purposes.
• Collaborates with team members to ensure smooth branch operations and efficient workflow.
• Builds and maintains strong relationships with customers by providing personalized service and addressing their financial needs effectively.
• Follows up with customers to ensure satisfaction, resolves any issues, and identifies opportunities for additional banking products or services.
• Proactively reaches out to existing and potential customers to promote new products and services and deepen relationships.