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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities Customer Service
- Deliver high quality service to walk in personal banking customers
- Handle customer inquiries, complaints, after sales transactions, and service requests
- Provide accurate information and advice on asset, liability, and fee based products
- Ensure complete and correct documentation for all applications and requests
- Maintain strong customer relationships and support customer retention
Sales & Relationship Management
- Identify customer needs and proactively recommend suitable banking products
- Support branch sales objectives through cross selling and upselling opportunities
- Follow up on campaign leads and refer potential customers to relevant banking segments
- Promote additional products to increase customer product holding ratio
Compliance & Controls
- Ensure strict adherence to bank policies, procedures, and Sharia guidelines
- Maintain accurate records and keep systems updated with customer information
- Ensure timely, error free processing of customer requests
- Safeguard confidential documents and negotiable instruments at all times
Key Performance Indicators
- Customer satisfaction and complaint resolution
- Service turnaround time and accuracy
- Sales and cross sell achievements
- Compliance, audit, and documentation quality
Desired Candidate Profile
Education
- High School / University Graduate (preferred)
- Strong proficiency in English
Experience
- Minimum 2 years experience in customer service or sales
- Experience in banking or financial services preferred
- Proven performance in customer handling and service delivery
Skills & Competencies
- Excellent interpersonal and communication skills
- Customer focused mindset with a positive service attitude
- High attention to detail and ability to work under pressure
- Sales awareness and ability to identify cross sell opportunities
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Sales
- Business Development
Keywords
- Personal Banking Service Advisor
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