PERSONAL LOANS COLLECTOR

Commercial International Bank

Job Purpose To collect the overdue and over limit amounts from assigned customers segments who failed to meet due dates to minimize delinquency and control flow through into higher buckets by doing outgoing calls to those customers.

Description Payments Collection

• Check status of respective customers arrears (i.e. Credit card, Loans, or Auto & Mortgage) & prepare required data prior phone calls
• Conduct phone calls with arrears customers, record the outcome of phone calls in the work cards or system
• Negotiate arrears settlements and report actions to be taken partial payment, rescheduling or turning case to legal to the team leader
• Organize filling / Documents properly to ensure easy access
• Finalize daily transactions, and refer any back log to the collection supervisor

Policies, processes, and procedures

• Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day to day operations

• Follow the day-to-day operations related to own jobs in the Collection & Recovery department to ensure continuity of work

Compliance

• Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks