Pharmacist

GROOVY Medical Spa

Job Purpose:

The Client Experience Agent (administrative assistant) is a pivotal role within our organization, responsible for enhancing customer satisfaction by delivering exceptional service and support. This position requires a dynamic individual who can effectively respond to customer inquiries, issues, and feedback, ensuring a seamless and positive client experience at every touch point.

Job duties and responsibilities:

• Customer Engagement: Proactively engage with clients to understand their needs and expectations, fostering a relationship built on trust and reliability.
• Issue Resolution: Address and resolve client inquiries and concerns promptly, utilizing strong problem-solving skills to ensure satisfaction and retention.
• Feedback Collection: Actively solicit and gather client feedback to identify areas for improvement in our services, implementing necessary changes to enhance overall experience.
• Product Knowledge: Maintain comprehensive knowledge of our products and services to effectively advice and guide customers in their purchasing decisions, helping them find the right products and services to meet their needs.
• Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client feedback is communicated and integrated into business strategies.
• Sales Engagement: Actively present and sell products and services, using your understanding of the product range to meet and exceed customer expectations and drive sales to align with our company's goals
• Inventory Management: Keep track of the goods and supplies of the company, managing product orders to facilitate production and sales

Data Entry: Perform accurate data entry related to inventory and customer interactions, ensuring that all records are up-to-date and reflective of the current stock status.



Why Join Us?

As a Client Experience Agent, you will play a critical role in shaping our clients' overall experience with our brand. If you are passionate about customer service, dedicated to continual improvement, and excited to be part of a client-centric team, we encourage you to apply!