PM - Executive

Kantar Millward Brown

Role Description

The role incumbent, as an individual contributor assigned to a specific geography, is responsible to plan, commission and supervise activities to ensure the successful completion of assigned primary market research projects. He/she/They have to be the bridge across all project EW and suppliers, manage project schedule, ensure delivery while supervising financial parameters.

Roles & Responsibilities

• Understand the Client domain, the product (Kantar viz. cross-media, Brand, Creative etc.), the project and the job-specs
• Understand end-to-end project life cycle
• Ensure delivery of a complete project to the geography from inception to completion. with minimal mentorship
• Proactively list all the relevant internal and external information that will be required for the project design/setup and alert local account team to these needs
• Source quotes from external suppliers, where appropriate, always ensuring that the best cost and timing has been given and work with the client service team for all vital approvals
• Commission all internal and external stakeholders
• Produce the project plan and relevant timelines. Ensure that all stakeholders have access/are notified of timelines
• Co-ordinate with Kantar Profiles teams for Fieldwork management
• Coordinate with the production teams and clients (CS/in-market team for flawless project execution
• Implement project plans to ensure timely and accurate delivery of outcomes in alignment with the agreed design, timeline, and budget
• Accountable for quality control throughout the entire project, from inputs to results (in questionnaires, scripts,) code frames, , meeting specifications
• Responsible for script checking, including translated scripts, before sharing with the client
• Independently manage client communication. Establish a primary point of contact with stakeholders and nurture relationships
• Proactively foster positiver relationships between Client Service, local teams, and technical teams
• Lead or participate in kick-off meetings, review meetings, regular status calls, and consistently provide project status updates, address queries, and offer support and mentorship to all relevant teams
• Log and detail all feedback, accurately by the set deadline, adhering to process protocols and conventions.
• Supervise and ensure adherence to project scope as per SoW
• Advise all collaborators of project status especially with respect to scope, time and cost (estimated vs actual), along with progress
• Troubleshoot and resolve queries from various collaborators while supporting Project lead for root cause analysis (RCA) and action steps.
• Deliver to defined performance metrics and proficiencies
• Comply with defined processes and guidelines as per ISO manual
• Interact with Stakeholders across functions within the cluster / country team
• Adhere to defined work practices viz. Time Sheets, work status, responsiveness to queries, critical issue to line manager
• Successful completion & certification on internal skill level trainings; SUP Intermediate Topics within specified timelines
• Any other task as provided by the Manager or the organization at any time.

Technical skills and Knowledge

• Good written and verbal communication in English
• Proficiency in MS Office suite is crucial
• Knowledge of principles of Project Management and Project Management Tools
• Knowledge about all Kantar products
• Knowledge about Questionnaire build and flow
• Knowledge of Escalation Matrix within the Centers and also with in-market / CS teams