PMO & Process Officer

ZainCash

Responsibilities:

• Develop, document, and maintain clear and structured operational processes and workflows in alignment with organizational standards and procedures.
• Continuously review and optimize existing processes to improve efficiency, accuracy, automation, and overall operational performance.
• Ensure all process documents and workflow steps are accurately maintained and updated within the designated workflow management systems.
• Collaborate with relevant departments to gather requirements, validate processes, and ensure cross-functional alignment.
• Support the implementation and rollout of new automated workflows and process enhancements across the organization.
• Assist in process tracking, reporting, and archiving activities as required.

• Up to 2 years of experience in process documentation, workflow management, operations, or related areas.
• Proven ability to create, maintain, and optimize process documents and operational workflows.
• Fluent in Arabic with good written and verbal English communication skills.
• Bachelor's degree in Business Administration, or a related field.