PMS Specialist

Advanced Computer Technology (ACT)

Posted 30+ days ago

Experience

3 - 6 Years

Job Location

Cairo - Egypt

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

PMS Specialist

Cairo

PMS Specialist

Operations Department

Job purpose:

  • Handle the system installation cycle (configuration, installation, testing, etc.).
  • Train the customer s users on the application usage.
  • Record of all cases on CRM accurately, resolve and close it within the SLA.
  • Ensure the project progress as per the implementation plan.
  • Monitor and review on the escalated tickets to the vendor till resolution.
  • Conduct Test Lab if requested.
  • Filling the internal documents cycle as per ACT Standards.
  • Practice and be updated on the new technologies and prepare reference documents for them.

Qualifications:

  • BSc. of Tourism or any equivalent degrees.
  • Hotel operations background is a must.
  • Preferable knowledge in Oracle & Microsoft.
  • Excellent command of English language.

    Company Industry

    • IT - Software Services

    Department / Functional Area

    • Installation
    • Maintenance
    • Operations
    • Repair

    Keywords

    • PMS Specialist

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    Advanced Computer Technology (ACT)

    https://www.act.eg/blog/vacancy/pms-specialist/